Return & Refund Policy

Thank you for shopping at WoofMats.

Every doormat is carefully made with attention to detail. By placing an order, you acknowledge and agree to the terms outlined below.

Orders & Processing

All WoofMats are prepared in small batches based on incoming orders rather than being mass-produced.

This allows me to give each doormat the care and attention it deserves.

Current processing time is approximately 1–2 business days before shipment.

Estimated delivery time is approximately 5–8 business days, depending on your destination, local customs processing, and carrier delays.

Please note that all shipping timeframes are estimates and cannot be guaranteed.

Order Changes & Cancellations

Because preparation begins shortly after an order is placed, cancellations or order modifications may only be requested within 12 hours of purchase.

After this period, your order may already be in preparation, and cancellation or modification requests cannot be guaranteed.

Returns

Due to the nature of our products, I do not accept returns for:

• Change of mind
• Incorrect ordering
• Personal preference
• Minor variations in color, texture, or appearance
• Shipping delays outside of my control

If a return is exceptionally approved, the customer is responsible for all return shipping costs. Return shipping costs are non-refundable.

I strongly recommend using a tracked shipping service, as I cannot be responsible for returned packages that are lost or damaged during transit.

Damaged or Incorrect Orders

If your doormat arrives damaged or you receive the wrong item, please contact me within 7 days of delivery.

Please include your order number, a description of the issue, and clear photos of the product and packaging.

Once the issue has been reviewed, I may offer a replacement, partial refund, or full refund where appropriate.

Lost Packages

If your package is confirmed lost by the shipping carrier, please contact me and I'll work with you to resolve the issue as quickly as possible.

WoofMats is not responsible for delays caused by customs inspections, weather conditions, carrier disruptions, holidays, or other circumstances outside of my control.

Refunds

Approved refunds will be issued to the original payment method.

Depending on your payment provider, refunds may take 5–10 business days to appear in your account after they have been processed.

Contact

If you have any questions regarding this policy, please contact me at:

Email: frankmakesart1@outlook.com