Shipping Policy

Thank you for shopping at WoofMats.

Every doormat is carefully prepared in small batches with attention to quality before being packed and shipped to its new home.

Processing Time

Orders are typically processed within 1–2 business days before shipment.

During periods of high demand, processing times may be slightly longer. If this happens, I’ll do my best to keep you updated.

Shipping Time

Estimated delivery time is approximately 5–8 business days, depending on your destination, customs clearance, and the shipping carrier.

Please note that delivery estimates are not guaranteed and may vary during holidays, busy periods, or circumstances outside of my control.

Tracking Information

Once your order has been shipped, you’ll receive a confirmation email containing your tracking information so you can follow your package throughout delivery.

Shipping Delays

Although I do everything possible to get orders shipped on time, I cannot be responsible for delays caused by:

• Customs inspections
• Weather conditions
• Carrier delays
• Public holidays
• Incorrect shipping information provided by the customer
• Other circumstances beyond my control

Incorrect Shipping Address

Please make sure your shipping address is correct before completing your order.

WoofMats is not responsible for orders shipped to an incorrect address provided by the customer.

If your order has not yet been shipped, please contact me as soon as possible and I’ll do my best to update the address.

Lost Packages

If your tracking information shows that your package has been lost in transit, please contact me and I’ll work with the shipping carrier to help resolve the issue.

Contact

If you have any questions regarding shipping, please contact me at:

Email: frankmakesart1@outlook.com